Returns & Refunds

Made-to-order pieces

Because each Happi Buffalo is made to order and often one of a kind, we generally cannot accept returns or exchanges for a change of mind. We want you to love your piece, so please reach out with any questions before you order.

Cancellations

Plans change. If you need to cancel, contact us as soon as possible. If we have not started making your piece yet, we can usually cancel and refund you in full.

Damaged or incorrect items

If your piece arrives damaged, defective, or not what we confirmed, email us at happibuffalo@gmail.com within 7 days of delivery with a photo. We will make it right with a repair, a remake, or a refund.

Custom pieces

Custom color, text, or artwork orders are non-refundable except in the case of a defect or an error on our part.

How to reach us

For anything return- or refund-related, email happibuffalo@gmail.com and we will take care of you personally.

Questions about this policy? Email us at happibuffalo@gmail.com.